Privacy Policy

Trauma Training UK

Code of Ethics, Policies & Terms & Conditions

Introduction

This statement outlines our position on business and related matters with respect to our organisation, Trauma Training UK (CPD)

We are committed to ensuring that the Trauma Training UK is run in a proper, responsible and ethical way. This means that all Trauma Training UK decisions are made for justifiable business reasons, honestly and in accordance with any applicable codes, laws, regulations and accreditors or awarding bodies’ requirements.

In order to support this, this Code of Ethics (Code) clarifies our mission, values, and principles; and communicates our values to learners, staff members (including authors and tutors, and all others who encounter any aspect of the Trauma Training UK.

Mission Statement

To provide learners with a high-quality, personal, enjoyable, ethical and effective online continuing professional development learning experience, that enables them to either learn new skills or refresh current knowledge and to gain completion and accreditation certification.

Principles that underpin this statement are:

1. Provision of the most up to date information, covering all topics within the therapy and mental health practitioner field.

2. Placing clients and learners at the heart of all courses written.

3. We hold the belief that all knowledge gained on our courses will cascade down to the client and work towards assisting their post traumatic growth.

4. Aspiring to excellence: quality is everyone’s responsibility.

5. Empowering others to achieve their potential.

6. Developing good relationships with our learners who are mainly mental health practitioners at every level.

7. Providing an online learning experience that is simplified to assist the busy lives of therapists around their often hectic lives.

Tenacity

This Code details our expectations of anyone involved with the Trauma Training UK. We endeavour to uphold a work environment in which honesty, integrity and respect for learners, writers, staff members and partners, is reflected in personal behaviour and standards of conduct.

It focuses on promoting good business practice and exemplary behaviour for the benefit of the Trauma Training UK, and of our learners, writers, staff members and partners.

We make this commitment not only out of legal obligation but because of our commitment to act with honesty and in an ethical manner. The Trauma Training UK’s success depends on a reputation for integrity and quality in everything we do.

This document is non-contractual and may be amended from time to time to reflect best practice and any changes in legislation that require us to do so.

All staff members and partners are expected to take individual responsibility for the highest standards of personal conduct and are required to comply with this Code.

Those with management responsibilities are required to support the Code by demonstrating the highest level of personal conduct, ensuring all colleagues are aware of this Code.

Failure to comply with any areas of the Code may be a disciplinary matter. If any learner, staff member or partner believes they are being required to act in a way which:

Is improper, inappropriate, illegal, unethical or discriminatory;
Is in breach of a professional code;
May involve possible maladministration, fraud, bribery, corruption or misuse of public funds; or
Is otherwise inconsistent with this Code,

They should contact the Trauma Training UK’s Operations Director: [email protected]

Health and Safety

It is the responsibility of staff members and partners to ensure that they operate in a safe working environment. They should:

Be fully familiar and remain up to date with all health and safety information.
Conduct their day-to-day work in line with the health and safety information available.
Not do anything to jeopardise the health and safety of any other person associated with the SJD Trauma Training UK.
Follow recommendations for safe use of display screen equipment.

All Trauma Training UK activities must fully comply with applicable laws and policies relating to health and safety.

1. Equality, Diversity and Dignity Policy

Trauma Training UK recognises that diversity and inclusion help to support creativity and innovation: they are an essential ingredient in a successful online learning college. We are committed to encouraging diversity and inclusion and ensuring there is no discrimination in our online training company. We want our workforce to be truly representative of all sections of society. We want Trauma Training UK to be one in which every employee, learner and author feels respected and able to give their best.

To that end, this policy provides a framework of equality and fairness for all in our employment and those who use our online training provision. It expresses our commitment not to discriminate on the grounds of age, disability, gender, gender reassignment, marital status (including civil partnerships), race, ethnic origin, colour, nationality, national origin, religion or belief, or sexual orientation.

This policy applies to employed staff, learners and those who commission and buy into the individual or bundle online training provision.

Access to all of our courses is available to everyone and we will not discriminate on the grounds of age, disability, gender, gender reassignment, marital status (including civil partnerships), race, ethnic origin, colour, nationality, national origin, religion or belief, or sexual orientation.

All employees will be encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the creativity and success of the company.

We will:

Actively seek to encourage learners from all backgrounds.
Make our courses available to organisations in bundle format at reduced rates.

We will monitor the success of this policy annually and review our progress at least once every 24 months. We have developed an action plan to assist with implementation of this policy and to achieve our specific diversity goals. The person who is responsible for ensuring this action plan is implemented is Sue J. Daniels

The Trauma Training UK is committed to providing equality of opportunity in all aspects of work, as well as being committed to creating an environment free from bullying and harassment, where everyone is treated with dignity and respect, within the online CPD course provision.

Any person associated with the Trauma Training UK who becomes aware of any disrespectful or discriminatory behaviour from another learner, staff member or partner, should report this to the Operations Director.

The Trauma Training UK will not tolerate bullying and harassment of any kind. All allegations of harassment and bullying will be investigated and, if discovered, appropriate disciplinary action will be taken. The Trauma Training UK will not tolerate victimisation of a person for making allegations of bullying and harassment in good faith or supporting someone in making such a complaint.

Trauma Training UK aims to create a culture that respects and values each other’s differences. Trauma Training UK sees these differences as an asset to its culture and its work as they improve our ability to meet the needs of the organisation and people we serve.

All Trauma Training UK stakeholders will receive fair treatment regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex (gender), or sexual orientation (‘protected characteristics’ under the Equality Act 2010).

Trauma Training UK will strive to work to eliminate any unlawful or unfair discrimination including direct or indirect discrimination, discrimination by association, discrimination linked to a perceived characteristic, harassment and victimisation.

Trauma Training UK we will remain proactive in taking steps to ensure inclusion and engagement for all the people who work for and with us.

Trauma Training UK we will continue to strive towards a culture that is diverse and inclusive that recognises and develops the potential of all employees, beneficiaries and our whole community.

Trauma Training UK we recognise the business benefits and opportunities of having a diverse community who value one another and realising the contribution they can make to achieving Trauma Training UK’s vision.

It is unlawful to discriminate directly or indirectly in recruitment or employment because of a ‘protected characteristic’. The Equality Act defines the protected characteristics as being age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality, caste and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.

Discrimination after employment may also be unlawful, e.g. refusing to give a reference for a reason related to one of the protected characteristics. It is also unlawful to discriminate against or harass a member of the public or service user in the provision of services or goods or to fail to make reasonable adjustments to overcome barriers to using services caused by disability.

Direct discrimination is where a person is treated less favourably than another because of a protected characteristic. However discrimination may be lawful if there is an occupational requirement, which is core to a job role and a proportionate means of achieving a legitimate aim.

Indirect discrimination means putting in place, a rule or policy or way of doing things that has a worse impact on someone with a protected characteristic than someone without one, when this cannot be objectively justified.

Harassment is where there is unwanted behaviour related to a protected characteristic (other than marriage and civil partnership, and pregnancy and maternity) which has the purpose or effect of violating someone’s dignity or which creates a hostile, degrading, humiliating or offensive environment. It does not matter whether or not this affect was intended by the person responsible for the conduct.

Associative discrimination is where the individual treated less favourably does not have a protected characteristic but is discriminated against because of their association with someone who does e.g. the parent of a disabled child.

Perceptive discrimination is where the individual discriminated against or harassed does not have a protected characteristic but they are perceived to have a protected characteristic.

Third-party harassment

occurs where an employee is harassed by third parties, such as service users, due to a protected characteristic.

Victimisation is treating someone unfavourably because they have taken some form of action relating to the Equality Act i.e. because they have supported a complaint or raised a grievance under the Equality Act 2010, or because they are suspected of doing so. However, an employee is not protected from victimisation if they acted maliciously or made or supported an untrue complaint.

Failure to make reasonable adjustments is where a rule or policy or way of doing things has a worse impact on someone with a protected characteristic compared with someone who does not have that protected characteristic and the employer has failed to make reasonable adjustments to enable the individual to overcome the disadvantage.

We will avoid unlawful discrimination in all aspects of employment including recruitment, promotion, opportunities for training, pay and benefits, discipline and selection for redundancy.

Job descriptions will avoid any unnecessary requirements (those unrelated to effective performance) that may otherwise deter applicants. We will base decisions on objective criteria.

We will consider making reasonable adjustments in recruitment as well as in day-to-day employment.

We will take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities. Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.

Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.

We will make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.

We will make decisions concerning staff on the basis of evidence: that an individual can meet defined criteria (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).

We will keep employment practices and procedures under regular review to ensure fairness, and also to update them and the policy to take account of changes in the law.

We will not discriminate unlawfully against existing service users or those who are seeking to use the services we provide:

We will regularly review our training, curricula and materials to ensure they are non-discriminatory, accessible and inclusive. We will invite feedback and views from service users to challenge any bias.

We will collect equality, diversity and inclusion data from job applicants, employees, volunteers and service users for monitoring purposes. This data will only be used to assess compliance with this policy. All data will be dealt with in accordance with the Data Protection Policy.

We will provide information and guidance to those involved in recruitment or other decision making where equal opportunities issues are likely to arise to help them understand our policy and their responsibilities and to avoid the risk of discrimination.

Trauma Training UK has it's own independent control over, and legal responsibility for the s management and administration, and as such has overall responsibility for the equality, diversity and inclusion policy at Trauma Training UK.

All staff of Trauma Training UK are responsible for supporting the company in meeting its commitment and avoiding unlawful discrimination. If you believe that you have been discriminated against you should report this by email to [email protected]

If your complaint involves bullying or harassment, the grievance procedure is modified as set out in the dignity at work policy. We take any complaint seriously and you will not be penalised for raising a grievance, even if your grievance is not upheld, unless your complaint is both untrue and made in bad faith.

Contact details:

Lead officer: Sue J. Daniels (Lead Author, Owner and Founder)

[email protected]

2. Complaints Policy

Trauma Training UK has worked in the industry of post traumatic growth for over two decades. We are fully committed to providing the best outcomes for learners who engage on our online CPD training courses. We do recognise that sometimes we may not quite meet the standard that some learners might expect and so, will feel that they need to make a complaint. Any learner wishing to make a complaint can do so by email to: [email protected]

or simply through the website contacts page at: www.traumatraining.uk

The process for making a complaint is detailed in the Complaints Procedure. This is a separate policy document for use by Trauma Training UK's learners and customers.

Trauma Training UK Complaints Policy is transparent in provision of response and how complaints will be dealt with.

Trauma Training UK aims to resolve complaints quickly, fairly and effectively. We will:

Objectively resolve matters as quickly as possible for learners who are not happy.
There will be continued contact with any progress of a complaint and enquiry outcomes.
We will seek to understand and encourage a learning process from any complaints that are received.
We will set key performance indicators for resolving complaints and maintain records in accordance with those key performance indicators.

Trauma Training UK

Complaints Policy and associated procedure will be readily available to customers. Together, they detail how to make a complaint and the timescales for a response from Trauma Training UK.

Trauma Training UK is committed to continuous improvement in service delivery.

Provision Criteria for Complaints:

To ensure that any complaints are dealt with swiftly and effectively within sixty days, where possible.
To make every effort to respond to a complaint within the sixty day period depending on our legal team and content of the complaint.
Any changes to our services due to any complaint made will be reported to the complainant.
All of our policies and documentation is reviewed annually.
If you are unhappy with the service provided by Trauma Training UK - whether it is the learning experience, certification, communication or the organisation itself - we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as speedily as possible.
We are always pleased to receive compliments and complaints because they help us improve the service we provide, both for you and other learners. We're also interested in your ideas for improving our services. We use the information you give only to improve things. Passing on personal information about you is protected by the Data Protection Act.
If you want to complain, here's what you can do:
It helps if you complain straight away to the people involved, as they may be able to put things right immediately. You should make your complaint within 1 months of the event or problem occurring. At any stage, you can register a formal complaint by email, website or letter.
Give as much information as you can, including times, dates, places and names. Contact us by email: [email protected] or write to us at Trauma Training UK, Fairfield Enterprise Centre, 20 Lincoln Way, Fairfield Industrial Estate, Louth, Lincolnshire, LN11 0LS

Trauma Training UK aims to provide high quality services, which meet the needs of service users.

We are committed to ongoing learning and continuous development, and we view complaints as an opportunity to learn and improve our services for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

If you are not happy with something, please tell us.

This policy can be used by any person, or organisation who feels dissatisfied with their connections with Trauma Training UK, or how their case has been dealt with. This applies whether the concern or complaint is about any of our online courses or actions by a member of staff who is representing or acting on behalf of Trauma Training UK in some other capacity.

We will:

Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
Publicise the existence of our complaints procedure, so that people know how to contact us to make a complaint.
Make sure everyone at Trauma Training UK knows what to do if a complaint is received.
Make sure all complaints are investigated fairly and in a timely way.
Make sure all complaints are, wherever possible, resolved and that relationships are repaired.

A complaint is any expression of dissatisfaction, whether justified or not about any aspect of Trauma Training UK.

Complaints principles

You can expect to be treated with courtesy, respect and fairness at all times. We will listen to your complaint, investigate it and seek to resolve it.

We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness and we will not tolerate threatening, abusive or unreasonable behaviour by any complainant.

Complaints procedure

If you are dissatisfied with the online service that you have received from Trauma Training UK please contact us in the first instance, either by email or via the website.

a. Reasonable adjustments

We are committed to equal opportunities and our aim is to make our complaints policy easy to use and accessible to all stakeholders. We will take reasonable steps to accommodate any reasonable adjustments you may have to enable you to access this policy or receive responses to complaints in other formats, and provide such assistance as you may reasonably require.

b. Data protection

If you make a complaint, we will process any personal data collected in accordance with our Data Protection Policy.

c. Contact details

General enquiries: [email protected]

Postal address:

Trauma Training UK

Fairfield Enterprise Centre

20 Lincoln Way

Fairfield Industrial Estate

Louth, Lincolnshire

LN11 0LS

d. Policy review procedure

We are committed to reviewing this policy as soon as we become aware of any new, significant, relevant, factors, and at least every two years to assess its effectiveness and to update it in accordance with changes in the law.

3. Sustainability Policy

Trauma Training UK recognises the importance of climate change and is committed to sustainable development (meeting the needs of the present without compromising the ability of future generations to meet their own needs). This is a guiding principle within our work, where growing our understanding is an on-going and continuous process.

We constantly consider ways in which we can conserve energy, and other resources we consume, and to minimise waste in all our activities. We seek to promote environmentally responsible ways of working with our suppliers, partners and other stakeholders. Our aim is to reduce the carbon and environmental impact of our operations and to be an environmentally responsible charity.

In order to achieve this we will:

Promote responsibility for the environment throughout Trauma Training UK and communicate and implement this policy at all levels.
Utilise, and promote the use of, recycled materials wherever possible, ensuring that materials are then recycled again or disposed of in an environmentally safe manner at the end of their useful life.
Minimise waste by reduction, re-use and recycling methods.
Comply with all relevant environmental legislation/regulation.
Ensure that our policies and services are developed in a way that is complimentary to this policy.
Raise and maintain a high level of understanding of, and participation in, environmental best practices by employees, volunteers and other stakeholders.
Publish and communicate this policy on our website.

In order to achieve this we will:

Promote responsibility for the environment throughout Trauma Training UK and communicate and implement this policy at all levels.
Utilise, and promote the use of, recycled materials wherever possible, ensuring that materials are then recycled again or disposed of in an environmentally safe manner at the end of their useful life.
Minimise waste by reduction, re-use and recycling methods.
Comply with all relevant environmental legislation/regulation.
Ensure that our policies and services are developed in a way that is complimentary to this policy.
Raise and maintain a high level of understanding of, and participation in, environmental best practices by employees, volunteers and other stakeholders.
Publish and communicate this policy on our website.

4. Safety Awareness Policy

The UK Health and Safety Executive provides guidelines that might help our students, staff and tutors to work more safely and comfortably in their own environments.

You can download them:

Best seating at work practice: http://www.hse.gov.uk/pUbns/priced/hsg57.pdf
Best display screen equipment (DSE) practice: http://www.hse.gov.uk/pubns/indg36.pdf

Below are some of the main points:

Keyboards and keying in (typing):

A space in front of the keyboard can help you rest your hands and wrists when not keying.
Try to keep wrists straight when keying.
Good keyboard technique is important – you can do this by keeping a soft touch on the keys and not overstretching the fingers.

Using a mouse:

Position the mouse within easy reach, so it can be used with a straight wrist.
Sit upright and close to the desk to reduce working with the mouse arm stretched.
Move the keyboard out of the way if it is not being used.
Support the forearm on the desk, and don’t grip the mouse too tightly.
Rest fingers lightly on the buttons and do not press them hard.

Reading the screen:

Make sure individual characters on the screen are sharp, in focus and don’t flicker or move. If they do, the DSE may need servicing or adjustment.

Adjust the brightness and contrast controls on the screen to suit lighting conditions in the room.
Make sure the screen surface is clean.
When setting up software, choose text that is large enough to read easily on screen when sitting in a normal comfortable working position.
Select colours that are easy on the eye (avoid red text on a blue background or vice versa).

5. Privacy Policy

Trauma Training UK is committed to ensuring the privacy of students who purchase our CPD (continued Professional Development) online courses. This notice relates to our use of any personal information that we collect from you via the following services:

Any personal information provided to us by email or written correspondence.
Our website (www.traumatraining.uk)
Other third party providers
Social media

This notice explains what information we collect, why we collect it and what we do with it. We are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 2018.

We collect data in various ways for several different reasons. Personal data will include:

Personal contact details that allow us to contact you directly such as name, title, email address, and telephone numbers;
Personal information which enables us to process your training CPD course purchase;
Records of your interactions with us such as emails and other correspondence, and your instructions to us;
Financial transactions;
Records of completion and questionnaire results;
Your marketing preferences, so that we know how we should contact you.

Please note that if you choose, for any reason, not to allow us to use your personal data (as is your right) it may result in a less efficient or accurate service to you.

Your personal information will be retained by Trauma Training UK and its service providers in a secure environment, will be kept confidentially, and will only be used in connection with the purposes for which it is submitted, or as otherwise explained on the websites or Terms and Conditions, or as necessary for us to comply with our legal obligations.

The period for which we hold your data will differ depending on the type of information and the reason why we collected it. For example, course purchase information will usually only be kept for a period of six months post course, whereas data relating to a financial transaction will be retained for a period of seven years in line with HMRC requirements.

We like to update you about the services we offer. When you register with us for the first time you will be asked for your preferences. We gather statistics around email opening and clicks to help us monitor and improve our email marketing.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected] Trauma Training UK do not rent or trade email lists with any other organisations or businesses.

Cookies are simple text files that typically contain two pieces of information: a site name and unique user ID.

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that site, your computer checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information back to the site. The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymous and we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use a variety of online engagement tools and social media platforms to communicate and interact with customers and potential customers. We use third-party platforms including, but not limited to, Facebook and LinkedIn. When interacting with Trauma Training UK presence on those sites you may reveal certain personal information. Apart from using your information to respond to a specific message or request, we will not use, share or retain any personal information given on these channels. The relevant privacy policies of these sites are available at Facebook, Twitter and LinkedIn

Trauma Training UK takes appropriate security measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it for as long as is reasonable and necessary.

This Privacy Policy governs the manner in which Trauma Training UK collects, uses, maintains and discloses information collected from users (each, a “Student”) of Trauma Training UK. This Privacy Policy applies to Trauma Training UK and all Courses offered by them.

Personal identification information

We may collect personal identification information from students in a variety of ways, including, but not limited to, when students purchase one or more of Trauma Training UK courses, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in from Trauma Training UK. Students may visit Trauma Training UK anonymously. We will collect personal identification information from students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain Trauma Training UK related activities.

How we use collected information

Trauma Training UK may collect and use students’ personal identification information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise user experience
We may use information in the aggregate to understand how our students as a group use the services and resources provided in Trauma Training UK.
To send periodic emails
We may use student email addresses to send students information and updates pertaining to their order. Student email addresses may also be used to respond to student inquiries, questions, or other requests.

Sharing your personal information

We do not sell, trade, or rent Student personal identification information to others.

Third party websites

Students may find advertising or other content in Trauma Training UK that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from Trauma Training UK. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our students, is subject to that website's own terms and policies.

Changes to this Privacy Policy

Trauma Training UK has the discretion to update this Privacy Policy at any time. We encourage Students to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By purchasing an online CPD course from Trauma Training UK, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not purchase from Trauma Training UK.

Your completed purchase from Trauma Training UK following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

We follow generally-accepted best practice industry standards to protect the personal information submitted to us during transmission and once we receive it. However, the transmission of information over the internet is never completely secure, so while we do our best to protect personal information, we cannot guarantee the security of information transmitted to Trauma Training UK websites.

You are entitled to view, amend, or delete the personal information that we hold. Trauma Training UK attempts to be as open as it can be, in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

give you a description of what information we hold;
tell you why we are holding it;
tell you who it could be disclosed to;
let you have a copy of the information in an intelligible form.

To make a request to Trauma Training UK for any personal information we may hold, please e-mail [email protected] we are required under the GDPR regulations to respond to subject access requests within one month. If we refuse a request we will inform you of the decision within one month of the request explaining why we have refused the request. Under data protection law, you have certain rights when it comes to how your personal data is handled:

The right to make a ‘subject access request’. You are entitled to receive a copy of the personal data we hold about you, together with information about how and why we process it;
The right to request that we correct incomplete or inaccurate personal data that we hold about you;
The right to withdraw any consent which you have given;
The right to request that we delete or remove personal data that we hold about you where there is no good reason for us continuing to process it;
The right to object to our processing of your personal data for direct marketing purposes, or where we are relying on our legitimate interest (or those of a third party), where we cannot show a compelling reason to continue the processing;
The right to request that we restrict our processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if they want us to establish its accuracy or the reason for processing it;
The right to request that we transfer to you or another party, in a structured format, your personal data which you have provided to us (also known as the right to ‘data portability’). The applicability of this right depends on the legal grounds on which we process it;
The right to challenge a decision based solely on profiling/automated processing, to obtain human intervention, and to express your point of view.

We are required to comply with these rights without undue delay and, in respect of certain rights, within a one-month timeframe.

6. 14-Day Money Back Guarantee

As long as you’re a consumer, the Consumer Contracts Regulations gives you the right to cancel a purchase/contract entered at a distance - for example, when you purchase a course online or over the phone.

The definition of ‘consumer’ in the Consumer Contracts Regulations is an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.

If you’re booking a course for professional development purposes and this is close to what you do professionally already, you may not be seen as a consumer.

Here are some examples where you are unlikely to be regarded as a consumer when you book your course.

You work as a qualified counsellor and have booked an online course on a field of client presentation to improve your skills, enhance your learning and/or add to your professional profile.
You work as a digital marketer and have booked an online course on email marketing to improve your skills
You work as a nutritionist and have booked a conference and day course on food and mental wellbeing so you can move into this area of your profession
You work as a journalist and have booked a three-day course on sports journalism to cater for a gap in your reporting knowledge

If you’re booking a course out of personal interest (which could also include you taking a course because you’re considering a career change), you will be seen as a consumer.

Here are some examples where you will be seen as a consumer booking a course:

You work as an HR administrator and have booked a two-day course on cake decorating because you enjoy it and sometimes make occasion cakes for friends and family
You work as a lawyer and have booked an evening course on fiction writing to have fun and meet new people
You work as a GP and have booked an online course to learn beginner’s French for your holiday later this year

This guide caters for consumers wishing to cancel a course they booked at a distance.

I’ve changed my mind about the course!

If your course starts within the 14-day period

In this instance you will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel.

For example, if you buy an online course and then change your mind within the 14-day time period, you should be refunded a proportionate sum but could be charged for any admin or training platform costs, which would be administration fee of £55.00

If the course is provided in full within 14 days

The right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Check the terms & conditions

The minimum cancellation period that consumers must be given is 14 days, but some course providers may choose to exceed this. Trauma Training UK offer a 14-day money back guarantee. Trauma Training UK will not refund any payment once a certificate has been downloaded and the serial number has been registered.

Trauma Training UK - Policy review procedure

Trauma Training UK

Fairfield Enterprise Centre,

20 Lincoln Way

Fairfield Industrial Estate

Louth

Lincolnshire, LN11 0LS