Terms & Conditions of Use
2. Use License
- Permission is granted to temporarily download one copy of any downloadable materials on the Trauma Training UK's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Trauma Training UK's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or 'mirror' the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Trauma Training UK at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Trauma Training UK's website are provided 'as is'. Trauma Training UK makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Trauma Training UK does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Trauma Training UK be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Trauma Training UK's website, even if Trauma Training UK has been notified verbally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on the Trauma Training UK's website may include technical, typographical, or photographic errors. Trauma Training UK does not warrant that any of the materials on its website are accurate, complete, or current. Trauma Training UK may make changes to the materials contained on its website at any time without notice. Trauma Training UK does not, however, make any commitment to update the materials.
Trauma Training UK has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Trauma Training UK of the site. Use of any such linked website is at the user's own risk.
8. Governing Law
Any claim relating to the Trauma Training UK’s website shall be governed by the laws of the Trauma Training UK’s home jurisdiction without regard to its conflict of law provisions.
9. 14-Day Money Back Guarantee
As long as you’re a consumer, the Consumer Contracts Regulations gives you the right to cancel a purchase/contract entered at a distance - for example, when you purchase a course online or over the phone.
The definition of ‘consumer’ in the Consumer Contracts Regulations is an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
If you’re booking a course for professional development purposes and this is close to what you do professionally already, you may not be seen as a consumer.
Here are some examples where you are unlikely to be regarded as a consumer when you book your course.
- You work as a qualified counsellor and have booked an online course on a field of client presentation to improve your skills, enhance your learning and/or add to your professional profile.
- You work as a digital marketer and have booked an online course on email marketing to improve your skills
- You work as a nutritionist and have booked a conference and day course on food and mental wellbeing so you can move into this area of your profession
- You work as a journalist and have booked a three-day course on sports journalism to cater for a gap in your reporting knowledge
If you’re booking a course out of personal interest (which could also include you taking a course because you’re considering a career change), you will be seen as a consumer.
Here are some examples where you will be seen as a consumer booking a course:
- You work as an HR administrator and have booked a two-day course on cake decorating because you enjoy it and sometimes make occasion cakes for friends and family
- You work as a lawyer and have booked an evening course on fiction writing to have fun and meet new people
- You work as a GP and have booked an online course to learn beginner’s French for your holiday later this year
This guide caters for consumers wishing to cancel a course they booked at a distance.
I’ve changed my mind about the course. If your course starts within the 14-day period
In this instance you will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel.
For example, if you buy an online course and then change your mind within the 14-day time period, you should be refunded a proportionate sum but could be charged for any admin or training platform costs, which would be administration fee of £55.00
If the course is provided in full within 14 days
The right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses.
Check the terms & conditions
The minimum cancellation period that consumers must be given is 14 days, but some course providers may choose to exceed this. Trauma Training UK will not refund any payment once a certificate has been downloaded and the serial number has been registered.